A boutique hotel in New Caledonia wanted a loyalty program its guests could actually use, without asking them to download and install a separate app.
About the Project
The hotel needed a rewards system its French- and English-speaking guests could both use comfortably, with different views for front-desk staff and management, that lived inside the hotel’s existing WordPress site instead of as a disconnected third-party tool.
The Challenge
A native mobile app was overkill for a single-property hotel, and most off-the-shelf loyalty plugins couldn’t offer the bilingual support, staff/manager role split, and WhatsApp notifications the hotel wanted.
Our Solution
Fixerlinks built a complete loyalty card system as a single self-contained web app talking directly to Firebase Firestore’s REST API, then embedded it seamlessly into the hotel’s existing WordPress site. The app ships fully bilingual in French and English, supports separate staff and manager roles, and notifies guests over WhatsApp as they earn and redeem rewards. The same engagement went on to produce a bilingual corporate accommodation agreement form and a custom breakfast-ordering system that grew from a simple form into its own dedicated WordPress plugin.
The Result
A live, working loyalty program the hotel’s own team can manage day to day, plus two follow-on tools (the accommodation agreement form and the breakfast-ordering plugin) built from the same trusted working relationship.
